WHAT IF MY SHOES OR BOOTS ARE NOT WHAT I EXPECTED?
Senza Rivali’s mission is for every Client to be satisfied with their shoe or boot purchase. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt in unworn condition by following the directions below. But before your order please have in consideration the following tips:
1. The color of natural leather, suede and nubuck can vary from hide to hide and may look slightly different from what you see in our shoe configuration tool. We do not accept returns based on color unless there was in error by us in using the wrong color.
2. If your shoes do not fit as expected, please review our Shoe and Boot Break-In Instructions at www.you.shoes/break-in-instructions.
If these tips don't help and you would like to proceed with an exchange or simple return, you can return or exchange your items for a full refund within 60 days of receipt. Returns must be in the state you received them, in the original packaging and may not have been worn outside and be accompanied by a receipt.